Position Information

Job Title : Tech Support

Contract: 1yr.

Work Address:  Ridgefield Park, NJ

Working hour: 9-6 pm EDT

Preferred but not required : Bilingual Korean

 

Job Description

Samsung SDS America is seeking a Technical Support position. This is a technical support role in IT and has experience specifically with Microsoft Active Directory and Network in a corporate environment. 

 

[Primary responsibilities]

Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology

Following up on any outstanding issues with customers regarding the status and closure of incidents/requests

Provide VIP Support for Executives

Troubleshooting and resolving all hardware, software, and network problems

Escalate issues to third-level support teams

Document procedures, FAQs, and inventory of assets

Must be willing to travel up to 10 % of the time

[Qualifications]

 

Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory

Experience with Helpdesk ticket tracking software and remote desktop support tools

Excellent problem-solving, communication, and interpersonal skills

Ability to prioritize and organize work to meet defined SLA's

Be able to work as a team member

Android mobile in corporation experience

Mac in corporation experience is a plus

Excellent communications and customer support skills

 

[Requirements]

 

·         Bachelor’s degree preferred with at least 5 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience

·         Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN

·         Must be able to have strong Korean & English speaking and writing skills