Job Title: Logistics Transportation Planner (TTL: 4PPL)
Contract Period: 1 yr.
Working hour: 8:30~17:30

Work Address:#:  Ontario CA 91761

The Logistics Transportation Operation Planner will handle domestic and international transportation while optimizing operations and provide satisfactory customer service and maintaining data entry and reporting.

Responsibilities:

       

• Serve as the main contact for customer relations

• Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance

• Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)

• Excellent customer service in all aspects from booking to cargo delivery on time

• Request for quotation with carriers and negotiate the spot rates 

• Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality

• Communicate daily with customers, carriers, and internal staff

• Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact

• Follow up any account issues and communicate/liaison with management to implement/drive solutions

• Analyze service and cost data for actions or recommendations for business improvement

• Report required for service failure, claim, damage, and any other irregularities

• Accuracy of data entry into systems

• Monitor trends and report changes to management

 

 

Requirements/Qualifications:

 

• High School Diploma or GED Required; Bachelor Degree Preferred

• Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required

•         Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook

•         Self-motivated and works well under pressure with minimal supervision

•         Highly organized with ability to manage multiple shipments, while paying close attention to detail

•         Excellent analytical and problem solving skills

•         Excellent verbal and written communication skills

•         Strong customer service and negotiating skills

•         Appropriate phone and email manner with internal and external customers

•         Experience with NAFTA/USMCA cross border transportation preferred

•         Warehouse and/or manufacturing knowledge preferred