Job Title: Logistics Operator(Product Planning)
Contract Period: 1yr.
Work Address:  Santa Fe Springs, CA 90670
Work Hours: 8:30~17:30

Job Function/Description:

• Receive and review shipping instructions from customer and ensure that all documents are accurate and complete.

• Prepare shipping documents and other related paperwork, such as Arrival Notices and ISF information.

• Monitor shipment status, including tracking and tracing, and report any delays to customer throughout the transit process.

• Provide customers with updates on the status of their shipments.

• Monitor shipments to ensure they are delivered on time and in compliance with regulations.

• Manage relationships with selected drayage/trucking carriers/customs broker and make urgent communication in case of emergency.

• Provide customer service, including responding to customer inquiries, and resolving customer complaints.

• Keep records of all transactions of shipments, and maintain customer accounts.

• Develop and implement strategies to optimize operational processes.

• Collaborate with other departments to provide high quality customer service.

 

 

Skills and Specifications

• 3+ years of Freight Forwarding operation or transportation/logistics-related relevant experience

• Strong understanding of international transportation / freight forwarding industry

• Bachelor’s Degree preferred, High school GED required

• Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected

• Ability to build trustworthy relationships with vendors/customers, and experience with vendor management

• Ability to prioritize, ability to shift one’s focus to urgent issues while not falling behind on other duties

• Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables

• Excellent problem-solving skills

• Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization

• TMS and WMS system experience preferred