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Work Location: Santa Ana, CA 92707, USA
Work Schedule: Fully onsite
**Korean Bilingual a strong preference
Education and Work Experience:
5 years of experience in logistics and/or transportation
Education Bachelors / undergrad.
Top 3 Skill Sets: Claims experience, organized, data analysis, Advanced Excel skill
Under the guidance of a manager, this position is responsible for the transactional and analytical parts of the logistics claims lifecycle for Samsung products; including Inbound and Outbound Shipping & Delivery (OS&D) investigation, credit issue to customer, filing claims, and claims recovery from warehouse and transportation 3PL/carriers.
The position ensures claims process is smoothly run through the channel by collecting and reviewing delivery and documentation items, investigating OS&D cases with logistics colleagues and processing claims via phone and personal contact with logistics colleagues, business partners, internal partners, and customers.
Specific responsibilities include:
• Investigate, review and validate discrepancy cases to process credit to customer
• Communicate with credit and collection team to ensure all deductions are disputed or credited correctly
• Resolve claims and verify disputes/denials, if any, by communicating with 3PL/carrier
• Ensure claim cases are settled and closed timely in accordance with 3PL contract
• Prepare and submit claimable cases to SEA insurance and follow thru the settlement; communicate with insurance for cargo claims
• Monitor performance of 3PL assisnizing and prioritizing work loadting in claim creation and recovery
• Preparing daily and weekly reports for management
* Analyzing claims data to identify trends and patterns and recommending process improvement opportunities to the Logistics operations team
• All other duties as assigned and adhoc reports
Skills and Qualifications:
• Bachelor’s or undergrad Degree in Logistics, Supply Chain, Business, Finance or similar
• 5 years of work experience in a business or logistics environment.
• Preferable: General knowledge of logistics and/or supply chain.
• Experience / Knowledge in SAP
• The ability to read, prepare, interpret, and understand product shipment information in English from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents.
• Works on problems of limited and routine scope where limited analysis of data requires identification of predetermined solutions.
• Ability to manage and work effectively within cross-functional groups
• Proven success in a highly dynamic, deadline-driven environment
• Should have advanced MS Excel and MS PowerPoint knowledge and skills
• Strong communication, both written (PPT presentations) and oral skills.
• The ability to work either independently or in a team environment to achieve personal and team project goals, including the completion of assignments within and exceeding established time frames.
Logistics Specialist 4
Santa Ana, CAWork Location: Santa Ana, CA 92707, USA
Work Schedule: Fully onsite
**Korean Bilingual a strong preference
Education and Work Experience:
5 years of experience in logistics and/or transportation
Education Bachelors / undergrad.
Top 3 Skill Sets: Claims experience, organized, data analysis, Advanced Excel skill
Under the guidance of a manager, this position is responsible for the transactional and analytical parts of the logistics claims lifecycle for Samsung products; including Inbound and Outbound Shipping & Delivery (OS&D) investigation, credit issue to customer, filing claims, and claims recovery from warehouse and transportation 3PL/carriers.
The position ensures claims process is smoothly run through the channel by collecting and reviewing delivery and documentation items, investigating OS&D cases with logistics colleagues and processing claims via phone and personal contact with logistics colleagues, business partners, internal partners, and customers.
Specific responsibilities include:
• Investigate, review and validate discrepancy cases to process credit to customer
• Communicate with credit and collection team to ensure all deductions are disputed or credited correctly
• Resolve claims and verify disputes/denials, if any, by communicating with 3PL/carrier
• Ensure claim cases are settled and closed timely in accordance with 3PL contract
• Prepare and submit claimable cases to SEA insurance and follow thru the settlement; communicate with insurance for cargo claims
• Monitor performance of 3PL assisnizing and prioritizing work loadting in claim creation and recovery
• Preparing daily and weekly reports for management
* Analyzing claims data to identify trends and patterns and recommending process improvement opportunities to the Logistics operations team
• All other duties as assigned and adhoc reports
Skills and Qualifications:
• Bachelor’s or undergrad Degree in Logistics, Supply Chain, Business, Finance or similar
• 5 years of work experience in a business or logistics environment.
• Preferable: General knowledge of logistics and/or supply chain.
• Experience / Knowledge in SAP
• The ability to read, prepare, interpret, and understand product shipment information in English from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents.
• Works on problems of limited and routine scope where limited analysis of data requires identification of predetermined solutions.
• Ability to manage and work effectively within cross-functional groups
• Proven success in a highly dynamic, deadline-driven environment
• Should have advanced MS Excel and MS PowerPoint knowledge and skills
• Strong communication, both written (PPT presentations) and oral skills.
• The ability to work either independently or in a team environment to achieve personal and team project goals, including the completion of assignments within and exceeding established time frames.