Salary: $42~46,000/year / 20~22/hr

Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls

• Identify and assess customers’ needs to achieve satisfaction

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

• Track record of over-achieving quota

 

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multitask, prioritize, and manage time effectively

• High school diploma